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OAS
Leads a Quality Initiative
Dutch
pharmaceutical manufacturer DUPHAR NEDERLAND
serves a variety of customers, including
pharmacists, general practitioners, hospitals,
and specialised medical clinics. It also
operates in a very competitive market, where
quality and service are critical differentiators.
Managing Director J. Letschert viewed OAS
as a valuable internal diagnostic tool that
would help the company align around improved
quality and service, and develop a market
driven corporate culture. He sought a full
service diagnostic approach that provided
not only comprehensive analysis and interpretation,
but also meaningful suggestions and recommendations
for action.
Felix Lehiani of M.O.R.E (Belgium) together
with Jos Reijnders of AMPECT CONSULTANTS
(Holland), worked with DUPHAR NEDERLAND
to survey all employees and provide comprehensive
analysis and interpretation of the findings.
Based on the survey results and recommendations
provided by Lehiani and Reijnders, DUPHAR
NEDERLAND decided to:
Focused Improvement
Process
The OAS provided a valuable, new perspective.
"It is not easy for an organisation
to 'look at itself in the mirror' and uncover
important management factors that could
not be perceived by the organisation itself,"
says Letschert.
"And yet, it is necessary for management
to identify bottlenecks and establish the
foundations of an ongoing process for improvement.
I want to express my appreciation for the
excellent analysis of our company through
the Organizational Alignment Survey." |
