Author
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Robert Parker
John Carlisle
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Questions
|
Advice Feedback Questionnaires:
80 questions for respondents (5) to
indicate how the participant could
do more or less in order to secure
their support.
Risk/Trust Awareness Questionnaires:
Rating of 48 word pairs to identify
respondent’s perception of participant’s
willingness or aversion to taking
shared risk, and the rate they come
to trust.
|
| Key Feedback Features |
Tailored and specific advice regarding
behavior those colleagues would like
to see more frequently in order to
give their support more quickly when
requested.
Feedback from those same colleagues
indicating how well they think the
participant is aware of the needs
of other parties to the relationship.
The Risk/Trust feedback summarizes
and analyzes their colleagues’
perception of their willingness
or aversion to taking shared risk,
and the rate at which they come
to trust.
|
| Core Workshop
Features |
3-day highly interactive
skill-building workshop –
for management staff who want to build
and manage important business relationships,
in order to succeed in delighting
their customers.
- The need for quality business
relationship
- Good customer/supplier relationships
- Understanding and building the
business relationship
- Initiate and sustain cooperation
- Risk/Trust feedback and discussion
- Understanding needs
- Understanding the needs of others
- Needs awareness improvement
work
- Developing Confidence
- Building confidence in the relationship
- Advice feedback
- Influencing the Organization
- Mandate Teams and Networks
- Touch-point management
- Action plan presentations
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| Benefits |
|
Case Studies
|
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Language Availability
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Chinese, English, French, German,
Japanese, Norwegian, Spanish |
