Username    Password      Remember me Organizational Surveys Competency Surveys Communication Skills Series Management & Leadership Series Developing People & Performance Series Strategic Approach Series Organizational Surveys Customer Value Survey Author Donald Tosti, Ph.D. Stephanie Jackson Key Function Examine both functional and behavioral aspects of relative value for customer retention Principles Examine customer perceptions in 5 essential areas: Quality of product/service Quality of provider performance Cost of purchase Recovery Cost of Installation/ maintenance Feature Based on PIMS study and other researches. Companion assessment tool to the OAS – focused externally on the organization's current and former customers Benefits Assessment of functional and behavioral aspects of relative value for customer retention Various demographics parameters Measurement of key customer value data Benchmark of key customer retention areas Quick and easy reapplication to measure new trends over time Report Can be constructed according to a variety of demographic parameters Benchmarking Benchmark key customer retention areas Application Continuous Can be easily and quickly reapplied to measure new trends over time Language Availability English, French, Portuguese, Spanish Back SEE ALSO >>  Organizational Surveys | Competency Surveys | Communication Skills Series | Management & Leadership Series | Developing People & Performance Series | Strategic Approach Series
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