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Strategic Approach Series
Partnering


Author

Donald Tosti, Ph.D.
Stephanie F. Jackson

Questions


28 questions to measure the effectiveness of one group’s working relationships with other groups.
Key Feedback Features

A Partnering report provides feedback, from one or more other teams in an organization, about the participant’s group. It summarizes these perceptions of the participant as partners and includes advice for improvement.

The feedback addresses the following four Partnering principles, each of which is represented by seven behavioral practices:

  • Respect: recognizes the contributions of others

  • Openness: freely sharing relevant information with others

  • Shared Risk and Responsibilities: being willing to take reasonable risks, and taking action based on what’s best for the business

  • Outcomes: maintaining a clear focus on results.
  • Core Workshop Features 1-day follow up training based upon the survey results.
    • Team Identification

    • Organizational Alignment

    • Partnering – strengths and challenges

    • Partnering Priorities

    • Mutual Goals and Outcomes

    • Goal Clarification

    • Outcome Feedback and Action Planning

    • Respect

    • Signals of Disrespect

    • Respect Feedback and Action Planning

    • Openness

    • Overcoming Barriers to Openness

    • Openness Feedback and Action Planning

    • Shared Risk and Responsibility

    • Risk/Responsibility Analysis

    • Final Action Planning – Partner Working Agreement
    Benefits
  • Build solid working relationship between teams, groups, or organizations that have different interests, agendas, or objectives.

  • Eliminate or reduce costly and time-consuming competition among internal departments

  • Develop clarity and forestall misunderstandings as the beginning of a relationship

  • Increase quality, reduce time and costs which improves productivity in areas that require the effort of more than one department

  • Increase customer retention

  • Provide effective and efficient customer service.
  • Case Studies

  • Partnering for Success
  • White Paper

  • Read Dr. Don Tosti’s latest white paper on Partnering. Don is the author of Persona’s Partnering methodology and survey instrument.
  • Language Availability

    English, French, Italian, Korean, Spanish
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    SEE ALSO >>  Organizational Surveys | Competency Surveys | Communication Skills Series |
    Management & Leadership Series
    | Developing People & Performance Series | Strategic Approach Series
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