Team Building


In teamwork, interpersonal conflict is the single most frequently cited reason for failure to meet deadlines, as well as for miscommunication, stress, inefficiency, and low productivity. Team Building (TB) workshop lays a solid foundation for mutual understanding and trust through a comprehensive “people skills” program that helps teams reach their full potential.

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Objectives & Benefits




  • Examine and discover how and why people do or do not communicate effectively with each other.
  • Develop a practical and systematic method for identifying the needs of others by observing their behavior.
  • Learn to see yourself as others perceive you and, by so doing, know yourself better.
  • Learn how to build trust, and practice empathy and flexibility in your communications with others.
  • Apply the Communicate and Win™ Expert Profiling System to create a Gameplan for resolving an important real-life communications gap.
  • Ensure continued use of your new skills to bring results again and again.

Key Features

Social Style

• Consequences of poor communications
• Mr. “X” Case Study
• Persona Trust Model
• Description vs. Judgement
• Communication Style Matrix

Trust and Empathy

• Four Elements of Trust
• Strengths & weaknesses in Trust Building
• Empathy
• Behaviors of a person projecting empathy
• Style & empathy feedback

Change and Defensiveness

• Style Recognition exercises
• How each style reacts to tension
• Maintenance cycle
• Defensive behavior
• Growth spiral
• Persuasion


• Understanding flexibility
• Behaviors of a flexible person
• Flexibility feedback
• Bingo game

Team Building Process

• Gameplan feedback
• Process defined
• Team Major Goals
• Roadblocks to Achieving Goals


• Individual Presentations to Team
• Personal commitments to remove roadblocks
• Contract with Team/Team Agreement


• Post individual contract with team
• Action Plan
• PC Gameplan App

Added Value Features

01. Self-perception Survey
Participants’ perception of their own communication style.02. Respondent Survey
Respondent Survey
Participants receive feedback about how a peer or colleague perceive their Style, Empathy and Flexibility.
03. Gameplan Case Study
Role playing on how the participant communicates with a “real life” difficult person.


Added Value Features

MOBILE APPLICATIONAll participants can acquire access to Persona’s expert system Gameplanning Software on the iPhone or Android phone to meet future communication challenges. This cutting edge technology help users:
• Reach greater retention and proficient use of acquired skills.
• Take notes, share information/listener profiles with managers and colleagues.
• Include specific benefits their clients are listening for.The app provides business support and reinforcement; it enables delegates to “Prep” themselves just before an important interaction with anyone they need to persuade, influence or motivate.