The ability to set group objectives and break them down into operational objectives to be accomplished by each team member.
The manager’s effectiveness in coordinating and managing priorities within the team.
The manager’s thoroughness in providing the team with useful information and, feedback on their performance, and the manager’s ability to listen along with the manager’s availability.
The way the manager exercises his or her managerial authority within the unit.
The manager’s ability to establish performance standards and implement processes that ensure customer satisfaction and service quality.
The manager’s ability to promote cooperation among different units.
The manager's ability to develop the competencies and skills of individual unit members and to invest the time and energy required for the team to fulfill its potential.
The extent to which members of the unit cooperate, the overall morale of the unit and individual and group motivation.